Frequently Asked Questions
- What is the iSupplier Portal?
- What are the Indirect Supplier Collaboration Initiatives deployed by SUPERVALU?
- Can I express interest in iSupplier Portal before SUPERVALU contacts me? Who can I contact with questions?
- What types of transactions will I be able to conduct through the iSupplier Portal?
- How will I submit invoices to SUPERVALU in the future?
- Can I submit invoices that includes tax or freight through the EIS solution?
- Can I use more than one of these methods to enter invoices?
- Can I use the iSupplier Portal solution to track invoices and payments?
- Can I use this solution if I do not receive Oracle Purchase Orders from SUPERVALU?
- Is SUPERVALU mandating the use of the EIS solution?
- Do I reference a PO number on the all invoices and packing slips?
- What is the iSupplier Portal?
The iSupplier Portal is a collaborative application that allows SUPERVALU to conduct some facets of our business with our suppliers in a secure self-service environment via the Internet. Instead of phoning, faxing or e-mailing, SUPERVALU suppliers have real-time access to their latest information. This includes purchase orders, change requests, advance ship notices, payments, and profile data.
- What are the Indirect Supplier Collaboration Initiatives deployed by SUPERVALU?
The iSupplier Portal through our Oracle e-procurement system allows suppliers to submit invoices electronically to SUPERVALU for our legacy Albertsons locations.
- Can I express interest in iSupplier Portal before SUPERVALU contacts me? Who can I contact with questions?
If you have interest in utilizing any of these initiatives prior to that time please feel free to contact us at SVOutfitter.Admin@supervalu.com.
- What types of transactions will I be able to conduct through the iSupplier Portal?
View and Acknowledge Purchase Orders - Suppliers can review and acknowledge Oracle purchase orders, through the iSupplier Portal online interface. This acknowledgment practice is common when the buying organization needs confirmation of the suppliers' ability to fulfill the order, as well as when complex, multi-line item purchases are required. Suppliers select a purchase order by running a quick search, if necessary, and then reviewing its details.
Supplier Change Request - In some cases, and for a variety of reasons, suppliers may need to request changes to a PO after it has been issued. Using the Supplier Change Request, suppliers and the buying organization can quickly reach the most satisfactory option for both parties. Supplier Change Requests can include changes to various elements, including order quantity, promise date, supplier part number, and sales order number.
Audit Purchase Order Changes - Changes to key elements of a purchase order cause an official revision of the purchase order. The Oracle iSupplier Portal allows suppliers to review the history of revisions for a given purchase order, to compare selected revisions, or to review all changes made to a purchase order.
Access Attachments - Suppliers can review buyer attachments along with the document details. Thus, buyers can provide more information such as terms and conditions or product designs, via attachments. Suppliers can now get a more complete view of documents, ensuring better fulfillment.
Submit Advance Shipment Notices (ASN) - An ASN provides immediate visibility to the buying organization of supplier shipments against specified purchase orders. Through the iSupplier Portal, suppliers can now enter an online ASN. To submit an ASN, suppliers are guided through easy steps, including the selection of purchase order shipments and relevant item quantities corresponding to a specific shipment notice. Suppliers then specify shipment details such as packing slip numbers, waybill numbers, and freight information. They also have the option of entering unique shipment information for each shipment line.
View and Cancel Advance Shipment Notice - Suppliers can review the Advance Shipment Notice (ASN/ASBN) online. Thus, they can track the shipment information and better manage ongoing inquiries from buyers. If circumstances change resulting in postponement of deliveries, iSupplier Portal allows the supplier to cancel an ASN. This cancellation can occur if no shipment has been received by the buying organization.
Review Receipt and Return History - Suppliers can review the history of receipts as recorded by their buyers. Suppliers can review their on-time delivery performance as well as inspection results of shipments. Suppliers can also look at the return history and view the causes for return of goods. All of this information helps suppliers achieve better customer satisfaction.
- How will I submit invoices to SUPERVALU in the future?
Option One: You can enter invoices directly through the iSupplier Portal.
Option Two: You can upload a "downloadable" invoice template.
Option Three: You can submit EDI 810 invoice information via AS2.
- Can I submit invoices that includes tax or freight through the EIS solution?
The iSupplier Portal application allows you to enter tax, freight and other miscellaneous charges on the invoice.
- Can I use more than one of these methods to enter invoices?
In fact, SUPERVALU encourages the use of any combination of methods that offer the most efficient means of invoice entry for our suppliers. Here are some examples:
Example One: A supplier may submit their invoices to SUPERVALU through EDIINT/AS2 but leverage the iSupplier Portal to view invoice or payment status.
Example Two: A suppler may use the invoice spreadsheet template if they submit consistent periodic invoices. That same supplier may want to use the iSupplier Portal to submit invoices for Extra or Special goods or services not typically included on the periodic invoice.
Example Three: A supplier may utilize the Recurring invoice capability. If you have invoices that are a predetermined value on a recurring time-period (for example, monthly invoices for the same amount) SUPERVALU can set up our system to pay that value at a predetermined time without any invoice being received. You would then use the iSupplier Portal to submit invoices for Extra or Special goods or services not typically included on the Recurring invoice.
- Can I use the iSupplier Portal solution to track invoices and payments?
You can access invoice and payment information online, and review its status. You can search for paid and unpaid invoices, as well as invoices that are "on-hold". This helps reduce time-consuming, routine inquiries by suppliers to the purchasing and payables department.
- Can I use this solution if I do not receive Oracle Purchase Orders from SUPERVALU?
One component of the EIS solution is the ability to accept both Purchase Order and Non-Purchase Order Invoices.
- Is SUPERVALU mandating the use of the EIS solution?
SUPERVALU is not mandating the use of iSupplier to send invoices and check payment status. However, using iSupplier could provide great benefits for your company.
- Do I reference a PO number on the all invoices and packing slips?
Yes. The invoice and packing slip must reference all goods and services that were rendered via a purchase order. This is a new process for service providers, as we have not previously created POs for service. This action facilitates the receiving process and enables our automated three-way match in payables.